Privacy policy

We collect only what we need to answer your enquiry, deliver work, and run this website. Specifically:

• Contact details you submit: name, email address, phone number and company
• Project details you share in an enquiry form, brief or attachment
• Recruitment information: résumé, cover letter, portfolio and links you send us
• Technical data: IP address, browser type, device and pages visited
• Messages you send to our AI assistant, including any contact details you choose to type into a chat
• Cookie data, where you have consented to analytics cookies

We do not buy contact lists, and we do not collect special category data (health, biometric, political or religious information) through this Website.

Information you provide is used for the following purposes only:

• Responding to enquiries and preparing written scopes, estimates and proposals
• Delivering, supporting and improving services under a signed agreement
• Assessing job applications and communicating with candidates
• Replying to messages sent to our AI assistant. Contact details typed into a chat are used only to respond to your enquiry
• Sending our monthly newsletter, where you have subscribed
• Maintaining site security and diagnosing technical problems
• Meeting legal, tax and accounting obligations

We do not use your information for automated decisions with legal or similarly significant effects on you, and we never sell it. We use what you view on this website to show you more relevant content and assistant answers.

Where the GDPR or comparable legislation applies, we rely on the following bases:

• Consent: for analytics cookies and newsletter subscriptions, withdrawable at any time
• Contract: to prepare and perform an agreement with you or your organisation
• Legitimate interests: to respond to business enquiries and secure this Website
• Legal obligation: to retain records required by tax and company law

This Website uses two categories of cookie:

• Essential cookies, which are required for the site to function and cannot be switched off
• Analytics cookies, which tell us which pages are useful, set only after you accept them

Analytics includes Microsoft Clarity, which records sessions and builds heatmaps of how pages are used, with form inputs masked, under Microsoft's privacy statement (https://privacy.microsoft.com/privacystatement). We also keep our own first-party log of visits, recording the pages viewed, scrolling and time on page, and never names, email addresses or form contents. You can change your choice at any time through the cookie banner or your browser settings. Declining analytics cookies does not restrict any part of this Website.

We share personal information only where necessary, and only with:

• Service providers who host this site, send our email, or process payments, each bound by contract
• Our CRM provider, which receives the enquiries you send us, and our team's messaging service (Telegram), which notifies us of a new enquiry without your contact details
• Anthropic, PBC, our AI provider, which processes messages sent to our AI assistant, with the titles of pages viewed during the visit, the stage and likely interest inferred from those pages, whether you have visited before, and the country of the connection, solely to generate the assistant's replies (https://www.anthropic.com/legal/privacy)
• Professional advisers such as accountants and lawyers, where required
• Authorities, where disclosure is required by law or a valid legal request

We never sell, rent or trade personal information, and we do not share it with advertisers or data brokers under any circumstances.

We apply the same controls to your data that we apply to client systems:

• Encryption in transit and at rest on the systems that hold enquiry and candidate data
• Least-privilege access, reviewed regularly and revoked when someone changes role
• Two-factor authentication on every account with access to personal data
• Company-managed devices with disk encryption and remote wipe

No system is perfectly secure. If a breach affects your data, we will notify you and the relevant authority within the timeframes the law requires.

We keep information only as long as it serves the purpose it was collected for:

• Enquiries that do not become projects: 24 months, then deleted
• Client records: for the duration of the engagement plus the statutory retention period
• Job applications: 12 months, unless you ask us to keep them longer
• AI assistant conversations: 90 days, with email addresses and phone numbers masked. A conversation in which you ask us to contact you is kept with that enquiry
• Newsletter subscriptions: until you unsubscribe

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate or incomplete
• Request deletion of your information
• Object to or restrict certain processing
• Receive your data in a portable, machine-readable format
• Withdraw consent at any time, without affecting prior processing

To exercise any of these, email business@qalbit.com. We respond within 30 days and never charge a fee for a reasonable request.

QalbIT operates from India and works with clients in the UK, Europe, the Middle East and the United States. Where personal information moves between jurisdictions, we use appropriate safeguards including standard contractual clauses and, where you require them, agreed data-residency arrangements.

This Website is not directed at children under 16, and we do not knowingly collect their information. If you believe a child has provided us with personal data, contact us and we will delete it.

We may update this policy from time to time. Material changes will be posted on this page with a revised "Last Updated" date, and where the change is significant we will notify subscribers by email.

For any question, request or complaint about privacy and data protection, contact us at:

This privacy policy was last updated on October 22, 2026.

Email

business@qalbit.com

Phone

+91 85119 00440

Post

QalbIT Infotech Pvt Ltd, C-109 Siddhi Vinayak Towers, Makarba, Ahmedabad · 380051, India